Frequently Asked Questions

Guardian K9 Lock Solutions is a revolutionary kennel system featuring a remote-controlled fob that allows users to unlock and release their dog's kennel door from a distance. It's designed for law enforcement, working dogs, sporting dogs, and everyday pet owners who demand speed, security, and convenience.

The system uses a wireless remote (fob) to electronically trigger the kennel's locking mechanism. One click releases the door—allowing instant access to your dog without manually opening the crate.

Our kennels are designed for:

• K9 law enforcement units
• Sporting dog handlers
• Personal protection dog owners
• Pet parents who value advanced safety and convenience

Yes! Watch how-to-use, troubleshooting, and lifestyle setup videos on our YouTube channel (coming soon!).

Mounted in vehicles for law enforcement or hunting, at home for secure containment and cabin and remote setups with battery-powered manual override.

Yes. Guardian K9 Lock Solutions is a patented system with no direct competitors, offering a one-of-a-kind solution in the kennel industry.

The effective range is around 200 feet, depending on environmental factors and line-of-sight conditions.

Each kennel comes with a built-in mechanical key override. Simply insert your backup key and turn to release the lock manually. Users are advised to maintain battery levels above 10% to prevent permanent battery degradation.

Contact Guardian K9 Lock Solutions directly using our contact form. We'll verify your purchase and issue a replacement.

Programming instructions are included with your fob. Contact us if you need a PDF of them.

While our Gen 1 system is fob-based, future models may feature app integration. Stay tuned!

Each kennel system includes the SKYRC S100neo AC/DC Smart Balance Charger, engineered for safe and reliable charging with intelligent voltage monitoring.

Battery life depends on use. We recommend charging the kennel battery every 3–4 weeks, and the fob every 1–2 months under typical use. Please refer to the volt meter on your kennel. For optimal performance and battery lifespan, charge when the battery drops to 30-40%. Never allow the battery to fall below 10%, as it may no longer accept a charge or hold power effectively.

Yes, the battery is replaceable. Please contact Guardian K9 Lock Solutions for approved replacements to ensure system compatibility.

No. Never leave batteries charging unattended or overnight. Always monitor charging and follow the guidelines in the SKYRC user manual included with your purchase.

The key fob uses a rechargeable lithium-ion battery. Details and charger specs are provided in your manual.

Our lock system is designed to be quiet, with no loud clicking or mechanical noise that could startle sensitive dogs.

For safety, Guardian K9 recommends one dog per kennel. However, the large size may accommodate two small dogs if temperament allows.

The kennels are built from high-impact, reinforced materials engineered for durability, safety, and weather resistance. Designed to withstand high-stress, high-drive environments.

None. Our kennels are built with smooth finishes and rounded edges for maximum safety.

The kennel is constructed with HDPE (High-Density Polyethylene) is a strong and durable plastic. It's known for its high strength-to-density ratio.

Yes! The design allows for modular stacking and easy transport. Additional accessories are available to enhance setup flexibility.

The remote and locking system are weather-resistant but not fully waterproof. Do not submerge any components in water. Light rain and outdoor use are safe under normal conditions.

No. The system uses dedicated wireless RF technology for fast, secure, interference-resistant communication between the fob and the kennel lock.

No. Our system does not allow handlers to assign one fob to control multiple kennels.

Yes. While it’s built with professionals in mind, the kennel works great for home use, especially for owners seeking hands-free dog control.

Our crates arrive pre-assembled. If ordered any upgrades, those are also pre-assembled as well.

Aside from checking battery levels and inspecting for physical damage, the system is designed for low-maintenance operation. Always keep the locking mechanism free of debris and dry.

First, check the battery level and replace it if needed. If problems persist, contact us for troubleshooting or warranty service.

Yes - our kennel's electronic components are weather-resistant and securely housed to allow for safe rinsing. However, avoid high-pressure washing directly on ports or the locking mechanism.

Absolutely. Guardian K9 kennels are engineered for durability and tested against rain, snow, heat, and cold. While it's weather-resistant, we always recommend occasional inspection in extreme climates.

We offer a full Troubleshooting Guide and videos on our YouTube channel (coming soon!). Or, contact us for direct support.

All kennel systems include a 1-year limited warranty covering manufacturing and assembly defects. Misuse, deep discharge, or failure to follow the manual will void the warranty.

Contact us with your order number, product details, and a description of the issue. We will guide you through the claim process.

Parts can be ordered online or by contacting us.

Returns and exchanges are available for unused products within 30 days of delivery, subject to inspection. Custom colors or modified orders may not be eligible.

Please refer to our website. You can also download the SKYRC S100neo manual at [Insert PDF link].

Yes! We work with law enforcement agencies, sport dog handlers, and departments for bulk purchasing and custom kennel packages. Contact us for a quote.

Most orders ship within 7–10 business days. Larger orders or custom colors may take longer. You'll receive tracking info once your kennel ships.

We currently ship throughout the continental United States. For special international or department orders, please reach out directly.

Yes! While built for performance and working dogs, our system provides a safe, structured environment ideal for crate training puppies or reinforcing positive behaviors.

Yes, the system is designed with a low-noise release mechanism to prevent startling or over-stimulating your dog during deployment.

No noticeable delay. The system is designed for immediate response once the signal is received.

No. The locking system is powered by an internal rechargeable battery and does not require constant connection to an external power source.

While no kennel is completely escape-proof, ours is built with high-strength materials and secure latch design to deter even the most determined working dogs.

Yes! The kennel is suitable for mobile use. Be sure to secure it using the proper tie-down points and vehicle safety protocols.

The current model is available in one universal size. Additional sizes and crate models are under development and coming soon.

Generation 1 kennels are available in Tacticle Grey, Hunter Green, and Desert Sand.

Yes! We plan to release limited edition and seasonal color runs. Be sure to follow us on social media for announcements.

No. Use only the provided SKYRC S100neo charger and approved battery systems. Use of third-party products may void your warranty.

Yes. You can order extra or replacement fobs directly through our website or customer support.

Soon, we are working on offering a line of accessories including crate mats and cooling fans. Please stay tuned to our social media for the latest.

The system includes a battery level indicator and may display a visual alert or reduced range if the charge is low.

Light cleaning with mild soap and water is safe. Do not soak or directly pressure wash the locking mechanism or electrical components.

Instructions are included in your manual. If you need support, our team is happy to walk you through it.

Absolutely. Contact our team via phone, email, or chat, and we’ll help you get your Guardian K9 system up and running.